PAYMENT TERMS:____________________
  • WE ACCEPT MASTER CARD OR VISA. WE DO NOT ACCEPT C.O.D. ORDERS. YOU MAY SEND A MONEY ORDER. WE  DO NOT ACCEPT PERSONAL OR BUSINESS CHECKS. IF YOU WANT TO SEND A MONEY ORDER, PLEASE CALL OUR ORDER LINE AT 1-800-848-6476 EXT. 32 FOR THE TOTAL OF YOUR ORDER.
  • ALL PRICES ARE SUBJECT TO CHANGE. PRICES ARE UPDATED EVERY TWO WEEKS.
  • SALES TAX IS NOT INCLUDED IN YOUR INVOICE TOTAL IF SHIPPED OUT SIDE THE STATE OF OHIO. WITHIN OHIO, YOU WILL BE CHARGED THE APPROPRIATE SALES TAX FOR YOUR COUNTY.
  • ALL CREDIT CARD PURCHASES ARE VERIFIED FOR YOUR PROTECTION.

SHIPPING:_________________________

  • YOUR TOTAL INVOICE WILL INCLUDE SHIPPING COST PLUS A 3% HANDLING FEE.
    WE SHIP REGULAR GROUND UPS. ORDER SHOULD BE RECEIVED WITHIN 7 WORKING DAYS OR LESS.
  • SHIPPING CHARGES ARE DETERMINED BY UPS RATING SYSTEM AND IS BASED ON THE WEIGHT OF EACH ITEM, AND THE DISTANCE FROM OUR WAREHOUSE. RED LABEL (NEXT DAY DELIVERY) AND BLUE LABEL (SECOND DAY DELIVERY) ARE AVAILABLE WITHIN THE 48 CONTIGUOUS STATES. THIS SERVICE IS ONLY AVAILABLE TO PHONED IN ORDERS AND SHIPPING CHARGES ARE PREPAID BY CREDIT CARD.
  • RED OR BLUE LABEL SERVICE IS NOT AVAILABLE FOR BATTERIES OR BATTERY ACID.
  • ALASKA OR HAWAII ARE BOTH SERVED BY UPS GROUND ONLY.
  • FOR ALL RESIDENTIAL DELIVERIES UPS IMPOSES A FLAT $1.00 OVER STANDARD UPS RATES.

EXAMPLE OF SHIPPING COST (ESTIMATE)

Product UPS Ground Blue Label (2nd Day) Red Label (Next Day)
Helmet (5 lbs.) $4.32 - $5.67 $8.00 - $14.75 $18.00 - $31.25
Battery Charger
(3 lbs.)
$4.07 - $6.27 $7.00 - $11.50 $16.00 - $26.50
Hydro-Lift (85 lbs.) $32.52 - $41.52 $52.00 - $136.00 $97.25 - $199.00
  • ALL AIR FREIGHT, INCLUDING UPS BLUE AND RED LABEL SERVICE IS CALCULATED ON DIMENSIONAL WEIGHT, THAT THE VOLUME OF THE CARTON AND IT'S WEIGHT. IT IS NOT FIGURED BY THE POUND. THE RATES STATED ABOVE ARE ESTIMATES ONLY TO GIVE YOU AND IDEA OF THE DIFFERENTIAL IN SERVICE COST. THE LOWER COST ARE CLOSEST TO OUR WAREHOUSE, THE HIGHER, THE MOST DISTANT.

 

ORDERS FROM OUTSIDE THE CONTINENTAL UNITED STATES

YOU MAY ORDER BY PHONE (1-614-261-0025) FAX (1-614-267-0509), E-MAIL ( SUPPORT@SUPERIOR-CYCLE.COM ) OR BY OUR SECURED VIRTUAL SHOPPING CART. IF ORDERING BY FAX OR E-MAIL PLEASE INCLUDE THE FOLLOWING INFORMATION:

1- COMPLETE SHIPPING ADDRESS (NO ABBREVIATIONS)
2- HOME AND WORK PHONE NUMBERS WITH COUNTRY AND CITY CODES)
3- YEAR - MAKE - MODEL OF VEHICLE.
4- QUANTITY, SUPERIOR NUMBER, DESCRIPTION OF PRODUCTS ORDERED.
5- CREDIT CARD NUMBER, BILLING ADDRESS, PHONE NUMBER ( FOR CREDIT CARD VERIFICATION).
6- YOU WILL RECEIVE FROM US BY E-MAIL OR FAX, A CONFIRMATION AND TOTAL INCLUDING SHIPPING AND
     HANDLING.  CASH ON DELIVERY (COD) IS NOT AVAILABLE. FOREIGN CREDIT CARDS TAKE 3 DAYS TO VERIFY.
     ALL ORDERS ARE SHIPPED USING UNITED PARCEL SERVICE (UPS).

  • AIRMAIL MAY BE USED BUT AT YOUR OWN RISK. THERE IS NO RELIABLE MEANS OF TRACKING AIRMAIL SHIPMENTS. THERE IS NO GUARANTEE OF WHEN IT WILL ARRIVE. U.S. POSTAL SERVICE CLAIMS NORMAL DELIVERY TIME OF 1-8 WEEKS PLUS TIME FOR CUSTOMS PROCESSING.
  • VOLUME DISCOUNTS ARE AVAILABLE ON ORDERS OVER $2,000.00 (U.S. DOLLARS).
  • ON VOLUME ORDERS, WE SUGGEST THAT YOU CONTACT YOUR FREIGHT FORWARDER TO FIND THE MOST COST EFFICIENT SHIPPING METHOD.
  • DO NOT ASK US TO ALTER PAPER WORK, UNDERSTATE VALUE, OR SHIP INVOICES SEPARATELY. WE WILL NOT ENGAGE IN ILLEGAL OR UNETHICAL PRACTICES.
  • YOU ARE RESPONSIBLE FOR ANY AND ALL CUSTOMS FEES OR DUTY.
  • CONTAINER LOAD ORDERS ARE WELCOME  FAX OR E-MAIL FOR QUOTES TO: GENERAL MANAGER AT 1-614-267-0509, E-MAIL ADDRESS  SUPPORT@SUPERIOR-CYCLE.COM

RETURNS & WARRANTY:__________________

  • OUR PRODUCTS ARE NEW FIRST QUALITY ITEMS AND CARRY THE MANUFACTURE'S FULL WARRANTY.
  • SHOULD WE MAKE AN ERROR IN YOUR ORDER, WE WILL GLADLY CORRECT IT AT OUR EXPENSES. E-MAIL, FAX OR CALL AS SOON AS THE ERROR IS FOUND.
  • SHOULD YOU ORDER AN INCORRECT ITEM, YOU MAY EXCHANGE IT WITHIN 30 DAYS. THE NEW ITEM MUST BE AT LEAST HALF THE VALUE OF THE ORIGINAL ITEM AND THERE IS $5.00 TO $10.00 EXCHANGE FEE PLUS SHIPPING AND HANDLING ON THE NEW ITEM.
  • SHOULD YOU RETURN AN ITEM AND NOT RE-ORDER, THERE IS A 15% RESTOCKING FEE, NOT TO EXCEED $25.00.
  • RETURNS MUST BE MADE WITH IN 30 DAYS.
  • YOU MUST HAVE A RETURN AUTHORIZATION NUMBER ASSIGNED TO YOUR RETURN OR IT WILL BE REFUSED AND RETURNED TO YOU.
  • RETURN AUTHORIZATION NUMBER MAY BE OBTAINED BY E-MAIL, FAX OR BY CALLING 1-800-848-6476 EXT 32.

 

BACKORDERED ITEMS:___________________

  • IF AN ITEM IS ON BACK ORDER, (NOT CURRENTLY IN STOCK) WE WILL NOTIFY YOU.
  • BACKORDERED ITEMS WILL AUTOMATICALLY BE CANCELED AFTER 30 DAYS UNLESS YOU NOTIFY US OF YOUR INTENTION TO STAY ON BACK ORDER. IF SO, THE BACK ORDERED ITEMS WILL ONLY BE CHARGED TO YOUR ACCOUNT WHEN IT SHIPS.
  • WHEN WE RECEIVE THE BACK ORDERED ITEM FROM THE MANUFACTURE, ALL BACKORDERS ARE FILLED FIRST.

 

 

Superior Motorcycle Products
3636 Indianola Ave
Columbus, OH 43214
800-848-6476 ext 32

support@superior-cycle.com

Copyright 1999 Superior Motorcycle Products